What the video shows
- On the public support page the user clicks Sign in to see your tickets.
- The sign-in window shows a QR code; the user scans it with the phone camera.
- Telegram asks to confirm the sign-in to “Helio Support”, naming the request as coming from Chrome on Windows; the user taps Confirm.
- The page shows Sign-in successful! and opens the customer card — name, Telegram
@username, a masked user id — and the ticket list.