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The signed-in Helio customer closes a ticket from the phone. The confirmation happens in the messenger on the same device.

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What the video shows

  1. The customer taps Resolved on ticket #A-845; the Closing ticket #A-845 dialog offers Approve in Telegram.
  2. The bot asks Mark ticket A-845 “Duplicate charge for one order” as resolved? — the customer taps Confirm.
  3. Back in the browser the dialog reports Confirmed. The ticket is closed. and the ticket turns Resolved.

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See also